Sure! Here's a sample cancellation policy for your skincare website, iamskin.com:
Cancellation Policy
At iamskin.com, we strive to ensure that you are completely satisfied with your skincare purchases. If you need to cancel or modify your order, please read through our cancellation policy below:
1. Order Cancellations
Once an order is placed, we process and ship it as quickly as possible to ensure timely delivery. As a result, we are unable to guarantee cancellations after an order has been confirmed. However, if you wish to cancel your order, please contact our customer service team at [support@iamskin.com]] within 24 hours of placing the order. We will do our best to accommodate your request if the order has not yet been processed or shipped.
2. Subscription Cancellations
If you are subscribed to one of our auto-renewal or subscription services, you may cancel your subscription at any time. Cancellations must be made at least 48 hours before the next billing cycle to avoid being charged for the upcoming shipment. To cancel, please log into your account or contact our customer support team at support@iamskin.com]].
3. Refunds
Refunds are only available for items that are unused, unopened, and in their original packaging. If you wish to return a product, please refer to our Return Policy for more details on how to initiate a return. Once the returned items are received, a refund will be issued to your original payment method.
4. Non-Cancellable Items
Certain products may be non-refundable or non-cancellable, including those that are personalized, opened, or used. Please ensure that you carefully review your order before completing your purchase.
5. Customer Support
If you have any questions or concerns about cancellations, please reach out to our customer service team at [support@iamskin.com]. We are here to assist you!
Feel free to adjust the specifics, like the contact info or the timeframes, based on your actual business practices. Does this cover what you're looking for?